What You Don’t Say May Be Saying More Than You Think

Hello my fellow hairstylists and members of Hairdesignertv,

I want to share some great information today on things that are going “unsaid” behind the chair.

In 1967, Albert Mehrabian conducted two researches on nonverbal communication. His findings concluded that in certain situations, 55% of communication is body language, 38% is tone of voice, and, only, 7% is words spoken. So, what does that mean for you and how can you use this information to better communicate with your clients?

People may hear your words


I was taught that body language, such as folding the arms across the body is considered a “closed” body language. Meaning, when you are standing around with your arms crossed, you are giving the impression that you are not approachable. This could have a major impact on whether or not a client feels comfortable enough to engage with you in a trusting manner.

Another big one is eye contact. Have you ever had a conversation with someone who continuously looked away while shaking their head as if saying “yes?” I don’t know about you, but, for me, that is definite cause to perceive that the person listening is not interested in what I have to say.

Nonverbal communication speaks much louder than the words we speak, at times, and, as a service provider, you want to be certain that your messages are positive and inviting for the ultimate salon experience.

Another department nonverbal communication can work against you is in the confidence department. Not only do we want our clients to feel confident in our ability to perform any task they ask of us, but we need to be confident in our responsibilities, as well. If we are not confident in our own abilities, we will appear as though we aren’t capable of serving our clients needs. However, there seems to be hope! In her recent Ted Talk, social psychologist Amy Cuddy shares how body language, not only, affects how others see us, but it may, also, shape how we view ourselves.  She uses the idea that ‘”power posing” — standing in a posture of confidence, even when we don’t feel confident — can boost feelings of confidence, and might have an impact on our chances for success.’

Watch the following video. Try the power pose for yourself and let me know in the comment section below how you feel afterwards! (Then scroll down for the free gift I promised last week to aid in better consultations!!)



This weeks challenge to you is to pay attention to your nonverbal communication skills  and make any necessary changes. See if your clients notice and pay attention to the positive changes that are brought on by those changes!

Have a great week my friends!!

For your free gift today, I am sharing with you my 5 star consultation form found in under Soft Skills in The Designer Program! I hope you enjoy as this form has brought me so much success!


Vivienne Mackinder 

4 thoughts on “What You Don’t Say May Be Saying More Than You Think

Add yours

  1. Great information and so very true! This will be shared with my team! Thank you as always beautiful Vivienne ❤️


  2. Wow! Thank you for sharing this, Vivienne. That was powerful! Amy’s story of overcoming her TBI was especially touching as my husband had a similar injury. It is a long hard road to recovery! I applaud Amy Cuddy for her determination! We are fortunate to have people like you and Amy empowering us! (insert wonder woman emoji here)


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