Consultation: Who is Sitting in Your Chair?

Hello Friends, Fellow Hairstylists, and Members of Hairdesignertv,

I have a question for you! At what point in your salon services do you determine who is sitting in your chair?


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I am often intrigued when I see hairstylists approach the consultation with their guests. The most common salon etiquette is to, first, discuss technicalities, ie. which haircut, what color, techniques and placement. Then, the stylist waits until they are in the middle of the service to find out personal details of their guest. There is nothing wrong with this process, but I want you to think about what could happen if you changed up your consultation to find out who your guest is before determining the technical details of the service? Wouldn’t that allow you to custom design your guests service to meet her at a more intimate level?

“Find out who your guest is before choosing what will be best for them.” 

Vivienne Mackinder

Take a look at the video below from my video series titled, “Who is Sitting in Your Chair,” on Hairdesignertv! In my Salon Training Workshop, I share the power of getting to know the person in your chair so that you may connect with your guest on a more profound level!



When you learn how to take your consultation journey to a place your competitors don’t know how to go, you stand out.

Mark my word, your guests will feel like you know them better than they know themselves!

Join me at one of my workshops for an in depth look at how to custom design your services! For inquiries about one on one in salon training on how to fill your books with this consultation game changer, email us at [email protected]!


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Vivienne Mackinder 

Founder of 

Vivienne Mackinder • Instagram • Facebook • HairDesignerTV

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